[kami]

EDIT: See page 2 for solution (installing the latest RLM server software)

Hello
Every few days I've got a problem with the license server. On a machine it gives an error, that the license has not been found.
When I connect to the RLM in the browser via http://server:5054 I can connect to that machine via the network. Then I click on 'Status' and then in the ISV Servers list on the 'nextlimit' button below 'Server Status' . Now that page won't load ... (usually it does)
I can kill the rlm task on the server machine with the task manager and restart it again, then everything works fine again.
But is there a way, to find out why he has this hiccup every few days and how to get rid of it?
The machine I installed the RLM on is our render farm manager, running Windows Server 2012 and it is running constantly with any other problems.
Thanks
Kami

[Mihai]

There is a log. Click Status, then in the middle part of the page, click "Show rlm Debug log".

[3dtrialpractice]

yes almost everyday.. on the SAME computer(the only computer i use maxwell on) I have to relicense it .. almost everyday .. definatly annoying
I have tried to Replace the license and also add too.
win64 (has happened with all builds of Maxwell 3.0 to beta3.0.0.3)
Never had license problem with maxwell alpha/beta v1 nor v2.. this is def just a v3 thing

[Mihai]

You don't have to keep re-licensing it if the problem is with the RLM server dropping out. If you have your maxwell render floating.lic file already, then leave it alone.

Check the log of RLM, maybe it gives you some clues. Does it happen when you start the computer, or randomly?

[3dtrialpractice]

ya usually after i pack up the laptop and then open it up again(sleep or on/off)

where is the maxwell floating .lic file stored I don't see it in maxwell program files folder nor in documents maxwell folder

[kami]

thanks, I'll have a look there and report back the next time it happens.

[Mihai]

ya usually after i pack up the laptop and then open it up again(sleep or on/off)

where is the maxwell floating .lic file stored I don't see it in maxwell program files folder nor in documents maxwell folder

http://support.nextlimit.com/display/mx ... +Licensing

Scroll down a bit.

[3dtrialpractice]

that's whats weird.. I am on win7x64.. looked in my maxwell3 directory I have float licences.. there is NO License Directory in my maxwell3 folder.. why? how could I license it and it not create file in directory?

[Mihai]

Did you read the link I posted? Where it tells you the location of the license file on different OS?

[3dtrialpractice]

wow i kept overlooked reaging programdata as programfiles

[kami]

There is a log. Click Status, then in the middle part of the page, click "Show rlm Debug log".

Is there also a log file written to the disc? My rlm still crashes from time to time, today again. And I couldn't even access it via localhost:5054. rlm.exe was still running though. I'd like to know what's wrong there as the machine it's running on seems to be pretty reliable.

[Mihai]

Yes, the log is written to disk, if it wasn't it would be a pretty useless feature in the RLM server

Check in Program Files/Next Limit/rlm for any log files there.

[kami]

Hi

So I'm still trying to track down, why my license server fails every now and then.

Obviously the service rlm_nl crashed exactly at midnight:
(that was the last time the log was updated)


And in the server console I found the following error:

Faulting application name: rlm.exe, version: 10.0.3.0, time stamp: 0x51e73add
Faulting module name: ntdll.dll, version: 6.2.9200.16579, time stamp: 0x51637f77
Exception code: 0xc0000374
Fault offset: 0x00000000000ebd59
Faulting process id: 0x12a0
Faulting application start time: 0x01cf312e0582361f
Faulting application path: C:\Program Files\Next Limit\rlm\rlm.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 7a06a4d9-9da7-11e3-9414-ac220b8aa31a
Faulting package full name:
Faulting package-relative application ID:

Do you have any idea why? Or should I write to the support desk?

Thanks
Kami

[Mihai]

Personally I have no idea why this is happening, just searching a bit on the net the ntdll crash can be related to many different things, including stuff connected via USB to your computer. Do you have any web cams or mikes connected to it?

[kami]

no, nothing else then a keyboard and a mouse on the usb.