[Mitsurugi]

Hi guys, congrats on the launch!

I have a question about licensing V3. Everything goes fine and I get a notification like this:



however, once I close the license activator, a message like this appears in the console:



I have checked the troubleshooting section and tried all the options, but to no avail. It has become quite frustrating as I have been trying to get this to work for a few hours.

Looking forward to your reply,

Cheers, M

[Mihai]

Check in this order:

Have you rebooted the computer after running the installer and licensing?
Is the RLM license running? Type in localhost:5054 in a browser window on the computer where RLM server is installed.
Are there any Firewalls blocking either Maxwell.exe or rlm.exe?
Are there license files in C:\ProgramData\Next Limit\Maxwell\licenses

[Mitsurugi]

Hey, thanks Mihai for the fast response.

So, I have tried restarting it, and still the same.
The ISV server named Next Limit is running.
Firewalls are not blocking the two apps.
Yes, there are two .lic files, they are named maxwell_license and maxwell_suite_floating.

[Mitsurugi]

Hey, thanks Mihai for the fast response.

So, I have tried restarting it, and still the same.
The ISV server named Next Limit is running.
Firewalls are not blocking the two apps.
Yes, there are two .lic files, they are named maxwell_license and maxwell_suite_floating.

But unfortuantely it still doesnt work.

[Mihai]

Can you paste here please the exact error messages that Console shows?

I would double check with all firewalls off also, if you haven't done so already, not just rules added.

[Mitsurugi]

I had the firewalls turned off completely. The message I get in the console in Studio just after the successful license activation is the one shown on the picture number two in my first post of this thread.

[Mihai]

I don't mean Studio though, but Maxwell. In its console you will see a few rows with a red ERROR message. I need to know exactly what those error messages are.

[Mitsurugi]

ok, here it is:

--------------------------------------------------------------------------
"LICENSE INFO
License found in standard license path : C:\ProgramData/Next Limit/Maxwell/licenses/maxwell_license.lic
ERROR: - Error getting license, returned code : Communications error with license server
ERROR: - Maxwell has no valid license.
ERROR: - NO LICENSE PRESENT "

[Mihai]

Check that maxwell_license.lic file then and see if the HOST is correct.

If you are running just on this local computer, you can put in HOST localhost ANY 5053.

[Mitsurugi]

did you mean this?



tried, still nothing...

[Mihai]

Click on Status, what does it show?

[Mitsurugi]

[Mihai]

You are absolutely sure no firewalls are blocking anything?

Send me via PM the log file for rlm, found at: C:\ProgramData\Next Limit\Maxwell\licenses\logs

Also press the "nextlimit" button right under "Debug log" on that page, and copy paste the info you get there in the PM.

[Mitsurugi]

Thanks Mihai, it is working now!

cant wait to test it,

cheers!

[Rafal SLEK]

I've started V3 on my MBP with Macos 10.9.1 and had almost same problems, same info in Maxwell, running RLM server, no firewall, many restarts after installation etc.
Reread documentation few times and no success...
An it started work when I made something not documented: I've download .lic file from my customer gateway/licences/view licences/download your active liences
and put it in folder HD/Users/userxxx/Maxwell.
Everything is working now properly.