Replaced damaged motherboard - will this affect my license? Windows 10 - Maxwell Render

Replaced damaged motherboard - will this affect my license? Windows 10#401666

By gregory gutierrez - Fri May 05, 2023 3:30 am

- Fri May 05, 2023 3:30 am #401666

I bought Maxwell Render 5 for SketchUp and cannot activate my license. Can this be because I replaced my mother board? How do I see my new Host ID?

Re: Replaced damaged motherboard - will this affect my license? Windows 10#401667

By Mark Bell - Fri May 05, 2023 10:03 am

- Fri May 05, 2023 10:03 am #401667

Maybe log on to your Portal account as it contains licence info which might help you activate it?

Re: Replaced damaged motherboard - will this affect my license? Windows 10#401668

By gregory gutierrez - Fri May 05, 2023 1:38 pm

- Fri May 05, 2023 1:38 pm #401668

Thank you. I tried that but I still suspect a mismatched Host ID. I downloaded the lic file and placed in the proper location with no luck. The error I get is "connection error, could not verify license". I tried editing the lic file with the proper Host ID but the signature was voided.

Re: Replaced damaged motherboard - will this affect my license? Windows 10#401669

By gregory gutierrez - Fri May 05, 2023 2:30 pm

- Fri May 05, 2023 2:30 pm #401669

gregory gutierrez wrote: ↑
Fri May 05, 2023 1:38 pm
Thank you. I tried that but I still suspect a mismatched Host ID. I downloaded the lic file and placed in the proper location with no luck. The error I get is "connection error, could not verify license". I tried editing the lic file with the proper Host ID but the signature was voided.

*update*
I also contacted support and they helped me. Apparently I went beyond the allowed activation amount since I moved through several computers and didn't keep track.