Customer Portal Confusion

Customer Portal Confusion#363721

By BeeCee - Tue Dec 18, 2012 3:46 pm

- Tue Dec 18, 2012 3:46 pm #363721

The current customer portal's "Download Area" link (on the left) only takes me to the links to download the Sketchup versions.

To get to the Suite downloads, I had to look under "Useful Links". (not very useful when one is looking for a download area...)

If I recall, this was not the way it was when I first downloaded Maxwell, and is very confusing.

Am I missing something?

Re: Customer Portal Confusion#363725

By Bubbaloo - Tue Dec 18, 2012 4:51 pm

- Tue Dec 18, 2012 4:51 pm #363725

It takes me to the page where I can download Maxwell (step 2), and then the plugin of my choice (step 3).

Brian Looney
Maxwell + RealFlow
http://www.turbosquid.com/Search/Artists/Bubbaloo
Help! I'm dispersing into a haze of probability!

Re: Customer Portal Confusion#363726

By BeeCee - Tue Dec 18, 2012 4:53 pm

- Tue Dec 18, 2012 4:53 pm #363726

I have both Sketchup standalone licenses and a Suite license. Perhaps that's the source of the confusion?

Re: Customer Portal Confusion#363746

By Mihai - Tue Dec 18, 2012 9:43 pm

- Tue Dec 18, 2012 9:43 pm #363746

After you click the Download area link, you don't see a Maxwell logo under the Sketchup links? You should click on that logo to get to the Render Suite download area.

Maxwellzone.com - tutorials, training and other goodies related to Maxwell Render
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Re: Customer Portal Confusion#363768

By BeeCee - Wed Dec 19, 2012 4:14 pm

- Wed Dec 19, 2012 4:14 pm #363768

I just did that and it worked. At first I thought it was just a logo footer, though, and my mouse cursor did not indicate it was a link (stayed an arrow, not a hand) so the thought never occurred to me to click on it.