[mtripoli]

Ok... don't make THIS mistake...

I ordered the upgrade for Photoshop CS3... received it today... it wouldn't install; told me my serial numbers were wrong. So I called Adobe...

Well, I have Adobe Creative Suite STANDARD - NOT Photoshop CS

Therefore, I have to upgrade to Creative SUITE. You can't upgrade from Creative Suite to Photoshop alone.

So now I have a brand-new PHOTOSHOP CS3 package. Anyone want to buy it? Local sales only (Southern Florida USA). I bought it from Amazon - $195.99. If no takers I'll fill out the damn "Software Destruction" form and wait 6-8 weeks for my refund from Adobe...

It's always something...

[jeffg]

I GUESS YOU CALLED THEM??? USUALLY THIS TYPE OF THING CAN BE HANDLES (now for LOWER CASE...) in minutes over the phone.

[big K]

So I called Adobe...

jeff, i would say this sounds like he made a telephone call...

[Fernando Tella]

So I called Adobe...

jeff, i would say this sounds like he made a telephone call...

Well, maybe he shouted through the window.

[big K]

i just imagine mike opening the window and shouting "ADOBE !"
good stuff !

[Dexel]

...glad they spared some love for the home crowd as well......

my compassion, Mike

[mtripoli]

I did call them... the woman was very nice... I explained that 1.) I had screwed up... and b.) I didn't really want to upgrade everything (I rarely, if ever use Illustrator, or anything else in the "Suite")... just Photoshop

She very politely told me to go pound sand...

I re-ordered the "right" package - $393.95. So now I get to wait 6-8 weeks to get my refund...

[big K]

the problem is that you still buy it now and pay more.

and i don´t mean to blame you as i totally understand you. we people in europe are also going to buy the CS3 products for this over the top price.
it is really a shame with the monopoly adobe has got. there are no real alternatives.

until now i managed to wait buying the new stuff and i hope many people are doing the same so adobe at least recognizes that people are very unhappy with their price politics.

but as i said i totally understand you

cheers
michael

[mtripoli]

I've thought about this... I understand, my muck up... but I think that Adobe has actually made a mistake by adopting this path... think about this:

I have the "Creative Suite": PS, Illustrator, Image Ready... blah, blah.

Now, all I really want to do it upgrade PS. So I buy PS alone for $200.00. Then, after awhile I need Illustrator. I have 2 options: buy the single upgrade ($200) or buy the suite upgrade $400. So I'd be into them for $400 for just the two upgrades or $600 if I upgrade CS after upgrading PS...

Screw it, I ordered the Suite update... maybe someday I'll use the other programs...

[w i l l]

I GUESS YOU CALLED THEM??? USUALLY THIS TYPE OF THING CAN BE HANDLES (now for LOWER CASE...) in minutes over the phone.

Handles?

[jeffg]

(This time without caps lock on)

If you call and don't like what you hear - call again and speak to a different rep - ask for a supervisor - etc.

They should give you a credit.

Shoot - do a chargeback.