[philip99]

Hello
please help
I just installed Mx 4.1.0.4 today & when I start, view port is blank.
when I opened a file still blank, no fire view also
thanks,
Philip

[seghier]

did you try to remove : maxwellprefs_v4 & studioprefs_v4 ( save them in other folder )
just a try

[philip99]

Hello Seiger
I don't see this folders smaxwellprefs_v4 & studioprefs_v4

thanks
Philip

[seghier]

you find these files in this folder : C:\Users\your_user_name\Documents\Maxwell

[philip99]

Hi Seiger

I tried still same.. viewpor blank !

I am stuck with this update, No Help from NL
Philip

[luis.hijarrubia]

Can you give more info? Operating system version, machine, graphic card driver? It's the first time we hear something like this.

[seghier]

Maybe something with graphic card or nvidia update
Can you take screenshots . this may help nl team to know the problem

[philip99]

I am using cpu

[philip99]

computer HP p7-1047c , Intel(R) core i5 2400s CPU 2.50GHZ

6.00 GB mem win 10 pro 64 bits

Intel(r) HD graphics

[luis.hijarrubia]

We'll try to check with an intel integrated card on windows 10. Viewport is draw on graphic card, so let's check if we can reproduce it.

Also, what was the last version that was working fine for you?

[philip99]

last ver 3 was fine till july 1st
4.0 should work in CPU mode ! as it says on NL site, its i5 HP, vertex buffer off
now I am stuck on both HP computers, we Jewelers are not computers experts !
we followed what install says.

[luis.hijarrubia]

Yes, it works on CPU mode, but the viewport uses openGL (as it did on version 3), and the whole app (buttons, titles etc) uses openGL too and it's gpu accelerated. But just the same as it was on version 3. The only difference between versions at GUI is that V4 uses QT5 instead of QT4 (update of GUI libraries). It's the first time we see that problem, and we cannot reproduce it here. Please contact through support to see if we can do some kind of remote desktop or something to see what is wrong there.

[Forum Moderator]

Hi,
I wonder if Intel drivers are installing OpenCL libraries...

Could you try installing this Intel OpenCL runtime?
http://registrationcenter-download.inte ... _setup.msi

Cheers!
Fernando

[philip99]

..to let you know, when I run render, cpu mode, it does render, but always blank viewport

----The only difference between versions at GUI is that V4 uses QT5 instead of QT4 (update of GUI libraries)-----

this seems is the problem , I dont know much QT5 VS QT4,


----- Could you try installing this Intel OpenCL runtime?
http://registrationcenter-download.inte ... _setup.msi -----

I tried, it says Intel HD graphics driver installed, cannot install OPEN CL
I don't know if I should uninstall HD driver to install OpenCL