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Replaced damaged motherboard - will this affect my license? Windows 10
Posted: Fri May 05, 2023 3:30 am
by gregory gutierrez
I bought Maxwell Render 5 for SketchUp and cannot activate my license. Can this be because I replaced my mother board? How do I see my new Host ID?
Re: Replaced damaged motherboard - will this affect my license? Windows 10
Posted: Fri May 05, 2023 10:03 am
by Mark Bell
Maybe log on to your Portal account as it contains licence info which might help you activate it?
Re: Replaced damaged motherboard - will this affect my license? Windows 10
Posted: Fri May 05, 2023 1:38 pm
by gregory gutierrez
Thank you. I tried that but I still suspect a mismatched Host ID. I downloaded the lic file and placed in the proper location with no luck. The error I get is "connection error, could not verify license". I tried editing the lic file with the proper Host ID but the signature was voided.
Re: Replaced damaged motherboard - will this affect my license? Windows 10
Posted: Fri May 05, 2023 2:30 pm
by gregory gutierrez
gregory gutierrez wrote: ↑Fri May 05, 2023 1:38 pm
Thank you. I tried that but I still suspect a mismatched Host ID. I downloaded the lic file and placed in the proper location with no luck. The error I get is "connection error, could not verify license". I tried editing the lic file with the proper Host ID but the signature was voided.
*update*
I also contacted support and they helped me. Apparently I went beyond the allowed activation amount since I moved through several computers and didn't keep track.
Re: Replaced damaged motherboard - will this affect my license? Windows 10
Posted: Tue May 09, 2023 1:58 am
by Mark Bell
Okay, good to hear you're up and running and thanks for posting how you got it fixed.