[sean obrien]

I have spent most of the day trying to install the 'update 5.1' for MR, Studio, and Sketchup GUI + rml server. I was able to get MR and Studio to read the license correctly, but not Sketchup GUI. When I run the license activator inside sketchup it appears to activate correctly, however, when I close the dialog box I get a Ruby Console dialog stating the server does not support the product. I tried reverting back to an older rml-server but got the same error. I also get this error when trying to activate from a remote windows computer. All my licenses are 'floating'.

I tried installing the license manually and the result is the same. Any thoughts on what is causing this problem? The version before 5. 1 was working. I am running Mac OS Sierra 10.13.6

Thanks in advance

[Forum Moderator]

Hello Sean,

I think a remote session will be the quickest way to solve this.

I will reply to your support case and follow it up there.

Kind regards,
Fernando

[sean obrien]

Thanks, I replied to the support case.