- Sat Feb 06, 2016 7:04 pm
File a complaint if you like, but where you apparently see a problem worthy of reporting, others may see a company responding to you within 7 minutes of having been made aware of a problem, which itself consists entirely of your not having received an email that you should have, and attempting to help you with that problem til around 9 p.m. (my time) on a Friday night. Assuming you are accurate in your report, and even ignoring that any valid complaint process will afford an opportunity for the defendant to respond, which side do you think likely to appear the more reasonable? So by all means, lodge a complaint -- the marketing people will surely thank you for it.
Nevermind that rather than writing this right now, I could be emailing somebody at home, and conceivably get this fixed up for you even though it's the weekend. Normally, I'd have already done so; the only thing stopping me in this case, is that it would be bad policy to respond positively to threats.
What I will do, though, is ask the web people about why license keys are shown in the customer portal in some cases, but not others (I checked with another account of mine, and it appears the same in that case, as in your screenshot); because if they were always shown, we wouldn't be having this discussion, unless there was an issue with a credit card approval going through, or something of that nature (problems which, themselves, could also be indicated in the portal).
So have a nice weekend, and I hope the problem is sorted quickly, come Monday.
Next Limit Team