[technorobbo]

I have the Maxwell Render Sketchup Plugin 2.6.10 - I paid for the License and I can register it but when I reboot my Laptop it reverts to the free version with no Production Engine. I have to reinstall Maxwell Render to re-register. Then go throught the whole registration process again and again.

I have windows7 and Microsoft Security Essential. I assume Maxwell Render is either writing the license to an improper location or windows is blocking it from writing it.

Help!!!!!!!!

[JDHill]

The license is tied to the user account -- is it possible that you are starting up under different accounts? Also, the license is tied to the machine's MAC address, which comes from the network adapter. Are you using different network adapters (i.e. wifi, lan) during different start-ups? The licensing application is supposed to be able to handle this, though it may require multiple validations. Whatever the case, I do not write the licensing application, so if this does not help, I suggest you contact the support desk through your user account.

[technorobbo]

I wish it were that easy but the laptop only has 1 login and I always connect through wifi.

I'll try technical support , I was hoping someone had a similar experience and found some kind of setting in the antivirus or windows setting to all full permisson for Maxwell Render. Or maybe it was something much easier.

[technorobbo]

How do I get to the support desk? Seriously, I've tried every link that was emailed to me and I can't find a place to post the question.

[JDHill]

Well, what happens is that if the validation is successful, a license file is written in [user]/Documents/Maxwell. It's a hidden file, so you'd need to view hidden files in Explorer to see it. If that file is not there, and/or if it is not valid, then the plugin is not going to go into licensed mode. If, on the other hand, the plugin *has* gone into licensed mode, ever, it means that the process was successful. And if so, then something has to change for it to fail later...the network adapter, the user account -- something. Because it was valid once, and once that is the case, there's nothing the plugin can do to change it. Something external to the plugin has to change.

If you go to [user]/Documents/Maxwell/SketchUp/logs you should find a file named licensing.log -- please send that to me at my email address, which you can find below this post.

How do I get to the support desk? Seriously, I've tried every link that was emailed to me and I can't find a place to post the question.

I believe you should be able to log in at https://portal.nextlimit.com.

[technorobbo]

Post Edited: change my surname to ##### to protect myself

Here's the license log - it keeps saying MAC dont match but its the same machine as evident from the same file:
--- 03/22/12 19:00:49 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isLicenseValid (License.txt file not found)
error @ isStandaloneLicenceValidated (isLicenseValid returned FALSE)
no license detected
license: free

--- 03/22/12 21:06:32 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isLicenseValid (License.txt file not found)
error @ isStandaloneLicenceValidated (isLicenseValid returned FALSE)
no license detected
license: free

--- 03/25/12 18:22:58 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isLicenseValid (License.txt file not found)
error @ isStandaloneLicenceValidated (isLicenseValid returned FALSE)
no license detected
license: free

--- 03/27/12 08:57:45 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isLicenseValid (License.txt file not found)
error @ isStandaloneLicenceValidated (isLicenseValid returned FALSE)
no license detected
license: free

--- 03/27/12 15:06:12 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isLicenseValid (License.txt file not found)
error @ isStandaloneLicenceValidated (isLicenseValid returned FALSE)
no license detected
license: free

--- 03/27/12 15:52:34 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isLicenseValid (License.txt file not found)
error @ isStandaloneLicenceValidated (isLicenseValid returned FALSE)
no license detected
license: free

--- 03/27/12 15:55:03 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isLicenseValid (License.txt file not found)
error @ isStandaloneLicenceValidated (isLicenseValid returned FALSE)
no license detected
license: free

--- 03/27/12 15:55:25 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isLicenseValid (License.txt file not found)
error @ isStandaloneLicenceValidated (isLicenseValid returned FALSE)
no license detected
license: free

--- 03/27/12 17:22:48 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isLicenseValid (License.txt file not found)
error @ isStandaloneLicenceValidated (isLicenseValid returned FALSE)
no license detected
license: free

--- 03/27/12 20:31:40 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isLicenseValid (License.txt file not found)
error @ isStandaloneLicenceValidated (isLicenseValid returned FALSE)
no license detected
license: free

--- 03/27/12 20:44:27 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isLicenseValid (License.txt file not found)
error @ isStandaloneLicenceValidated (isLicenseValid returned FALSE)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 6272
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
sa license detected
license: standalone

--- 03/28/12 22:03:13 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 03/29/12 08:02:31 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 03/29/12 08:15:10 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 03/29/12 08:17:32 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 03/29/12 08:19:11 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 03/29/12 18:46:29 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 03/30/12 08:39:19 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 03/30/12 08:39:30 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/12/12 05:49:37 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/12/12 06:06:02 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 6556
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 5172
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/12/12 06:09:40 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 6944
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/12/12 06:17:43 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 124
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/12/12 06:18:43 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/12/12 06:19:14 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/12/12 06:21:25 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/12/12 06:23:41 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/12/12 06:55:26 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 7064
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
sa license detected
license: standalone

--- 04/12/12 06:56:14 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
sa license detected
license: standalone

--- 04/21/12 18:04:42 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 4220
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 5888
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/21/12 18:10:07 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 4204
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 7468
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/21/12 18:14:57 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/21/12 18:15:53 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/21/12 18:17:14 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 7320
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 4740
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/21/12 18:21:31 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/21/12 18:26:17 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 3496
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/21/12 18:31:44 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/21/12 18:33:38 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/21/12 18:33:39 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 4136
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
sa license detected
license: standalone

--- 04/21/12 18:34:46 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
sa license detected
license: standalone

--- 04/24/12 19:36:23 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 1360
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 5232
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 6740
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/24/12 19:59:32 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/24/12 20:00:01 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 2632
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 3488
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/24/12 20:02:04 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 2576
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/24/12 20:02:34 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 1860
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/24/12 20:04:48 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 3688
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
sa license detected
license: standalone

--- 04/25/12 20:32:42 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/25/12 20:36:13 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/25/12 20:51:08 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 7284
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/25/12 20:52:22 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/25/12 20:54:53 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/25/12 20:55:04 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/25/12 20:57:18 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free
validate
license: free
validator: C:/Program Files (x86)/Google/Google SketchUp 8/Plugins/maxwell/lic/licenseactivator.exe
validating...
process returned 7972
resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
sa license detected
license: standalone

--- 04/26/12 17:23:06 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/26/12 17:23:55 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

--- 04/26/12 17:31:39 ---

resolve
validate sa plugin
path: C:\Users\##### Family\Documents/Maxwell/.mxstdlicSKETCHUP.dat
error @ isStandaloneLicenceValidated (MAC Address don't match)
no license detected
license: free

[technorobbo]

and that link is a dead end no place to post issues

[technorobbo]

My Mac Address can't be changin my Linksys Router has MAC filtering enabled and only allows specified MACs to access.

Hy HP is equiped with Intel Wifi ProSetTools and Intel My Wifi could this be creating a virtual network because I belive it suppose to allow the laptop to be an access point.

Someone out there must know something

[JDHill]

Thanks for the licensing info. Like I thought, it's definitely a MAC issue, though I can't speculate much further than saying that. I have emailed the proper people, but understand, the office is in Madrid, so it may be tomorrow before they can have a look. I do know that in some cases, they have had to generate a license manually.

and that link is a dead end no place to post issues

It's the standard customer login page; I can log in fine there, but I'm not sure if it is also used for standalone Maxwell for SketchUp plugin customers.

[technorobbo]

Thanks for your help so far, I will check back tomorrow to see if they responded or maybe they'll email me.

[technorobbo]

This is what I was talking about theres an adapter and some miniport adapter (i changed characters in MAC to protect myself) and they have different MACs. Perhaps when the MAC is checked it's not indexed correctly and the validation code is reading either a blank MAC (due to incorrect indexing) or the wrong MAC.

http://answers.microsoft.com/en-us/wind ... 7a55cecd4b

I used ipconfig /all to dump the info:

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : AC-72-##-##-##-F3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : AC-72-##-##-##-F3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : AC-72-##-##-##-F2
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

[technorobbo]

JD


Technical Support has contacted me and they are working on creating manual license - thank you for your help.

Thanks

TR

Post Edited -
Technical Support sent me the manual License and it works great now!!!!!!
Thank you all for your help!!!!