[akiefer]

Hi,

Since today Maxwell Render crashes my Mac when I try to render a scene from Cinema 4D.

Steps:

any existing scene with Maxwell as designated render...
press render from the plug-in icon
status shows export and then hangs Cinema so Bad that even a command-alt-escape cannot shut down the hanging cinema 4D and I need to reboot.

Same for any new scene I create.

When rendering from Maxwell Studio or from My sketchup 8 works fine
When rendering from Modo it works fine too

What can I do to start working again from Cinema 4D?

[JDHill]

Could you please specify which version of Cinema you are using, and which version of Mac OSX? Also, please try completely deleting the plugin, and installing again, using a fresh download, and let me know if the issue persists.

[akiefer]

I run Mac OS X 10.8.5 with Cinema 4D R15

I tried a fresh copy of the plugin (2.7.23) which I downloaded prior to contacting as a first trouble shooting stage.

All ran fine up until I started a render today in C4D. And all the other options (Modo, Sketchup8 and Maxwell studio) run just fine.

I even recopied a time machine version of my plug-in for C4D from a week ago when all still also worked fine...

Results stay the same.

Sometimes (if the plugin does not hang now) I get a message that I have no license installed. But most of the time C4D just loops indefinitely and I need to reboot the machine...

[JDHill]

Something is not making sense, because it is only the 3.0.0 plugin which even attempts to check for a license, so I do not understand how this can be the 2.7.23 plugin. We should therefore next confirm which version of Maxwell you are actually intending to use -- I would expect to see any number of malfunctions when the plugin in use is designed for a different version of Maxwell, than is installed on the machine. So please back up and just tell me in high-level terms what it is that you intended to do, prior to making any changes, and then what steps you took (i.e. trashing applications, installing applications, etc), so I can try to get a picture of what might be happening.

[akiefer]

I think now you say this that can be easily explained...

When I first saw it hang I went over to the site and downloaded the Maxwell for C4D plug-in. I did not check to see which one it actually was intended for.
When I read the installer text afterwards I saw it was for version 3.

So I went back to the site and into the forums where I saw the latest version appropriate for my license (being 2.x) and downloaded and installed that one. This time no more dialog box appearing, just freezes...

[JDHill]

Great, at least that part makes sense, then. I am, however, still drawing a blank, because you say the plugin worked fine before, but no longer, which would tend to indicate something had to change, external to the plugin -- an OS update, a Cinema update, installation of a new and conflicting 3rd-party plugin into Cinema -- something. If it were related to a particular model, that would be one thing, but even with that not seeming to be the case, could you please send me a simple model (just a cube, and a Scene) which triggers the problem? It is not really that I expect to find anything that way, but there are not many avenues remaining.

[akiefer]

from what I see something seems to be blocking the export process... because that's what gets C4D hung up on (status bar in lower left corner...)

I will start a systematic run down by removing all but the Maxwell plugin from Cinema's plugin folder.

I'll also send a simple file, which I assume will run just flawless on your machine... Do you have an address for me?

[JDHill]

Oh, sorry, forgot that while typing, please send it to jeremy at nextlimit dot com.

[akiefer]

Hi Jeremy,

I found the culprit!

I recently (two days ago) bought Anma thye crow simulation software with plug-in for C4D.
When I removed that one from the plugins folder Mawell started working immediately!

Thanks for trouble shooting this with me!

Albert

[JDHill]

Good, thanks for letting me know. I have never heard of that plugin, but I'll see about figuring out how the combination of it, and the Maxwell plugin, could trigger a problem.

[akiefer]

You may have found their site by now but just to make things easier...

https://secure.axyz-design.com/anima-cr ... tware-home

Albert