[simmsimaging]

Just bought the 2.5 upgrade and on 5 out 6 machines it seems to be moving along fine. I have two boxes running xp64 and on one machine none of the Maxwell programs will start (mxedit, studio, render - none of them). There is a cmd prompt that flashes briefly and then nothing. I still had 1.7 installed in 32bit and that will start, but nothing else.

Any ideas what could be wrong?

/b

[Aji Enrico]

Hi
open command prompt (cmd)
enter

Code: Select all

"%maxwell2_root%\maxwell"

with the quotes.
See what message maxwell is displaying.

[simmsimaging]

Hi
open command prompt (cmd)
enter

Code: Select all

"%maxwell2_root%\maxwell"

with the quotes.
See what message maxwell is displaying.

It's saying this is an recognizable command?

b

[simmsimaging]

Odd: I threw a shortcut for the render node exe file in my startup folder last night. When I restarted the box today the node was running. However, no other maxwell components would start (just like last night). I quit the node and tried to restart it and now it won't start again!

WTF?

/b

[Aji Enrico]

Type in CMD:

Code: Select all

echo %maxwell2_root%

If it doesn't print something like:

Code: Select all

C:\Program Files\Next Limit\Maxwell 2

But instead it prints:

Code: Select all

%maxwell2_root%

Then you need to run this command in CMD:

Code: Select all

setx MAXWELL2_ROOT C:\Program Files\Next Limit\Maxwell 2 -m

Or wherever you Maxwell is located, my installation folder is "C:\Program Files\Next Limit\Maxwell 2"
This will insert maxwell path to machine environment
I hope this is your problem

[simmsimaging]

Thanks for all your help today

I tried it and the first command did print the message correctly - but it still isn't working.
******
C:\Documents and Settings\Administrator> echo %maxwell2_root%
C:\Program Files\Next Limit\Maxwell 2

C:\Documents and Settings\Administrator>
******

I then tried the last command you gave but it gave me this error:
*******
ERROR: Invalid syntax. Default option is not allowed more than '2' time(s).
Type "SETX /?" for usage.

*******

Still no joy

[simmsimaging]

Any help from from NL on this?

The render node will consistently launch when in the windows startup folder and I reboot the computer, but nothing else will run and even the node will not restart.

I have disabled firewall and gone as far as uninstalling the anti-virus that was on that node (but hadn't been running). No idea what else could be going on.

/b

[Bubbaloo]

Did you open a support ticket with them?

[simmsimaging]

Did you open a support ticket with them?

First I've heard of support tickets with NL actually (at least that I can recall...)

I thought the forum was the proper protocol. I'll look into it. Thanks Brian!
b

[Bubbaloo]

No problem. Through the customer portal is the way to get issues resolved fastest directly from NL.

[simmsimaging]

No problem. Through the customer portal is the way to get issues resolved fastest directly from NL.

Thanks, done and done.

[simmsimaging]

Not sure about fastest way... still no word from support. What's normal turnaround time for a support request?


b

[Bubbaloo]

That's no good. I hope they get back to you soon! I'm not sure of the volume of emails they get.

[Mihnea Balta]

Open a command prompt and type:

Code: Select all

"C:\Program Files\Next Limit\Maxwell 2\maxwell.exe"

(with the quotes). What happens after you hit enter?

[simmsimaging]

Thanks Mihnea

It just kills the cmd prompt window and goes back to the desktop.