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Customer Portal Confusion

Posted: Tue Dec 18, 2012 3:46 pm
by BeeCee
The current customer portal's "Download Area" link (on the left) only takes me to the links to download the Sketchup versions.

To get to the Suite downloads, I had to look under "Useful Links". (not very useful when one is looking for a download area...)

If I recall, this was not the way it was when I first downloaded Maxwell, and is very confusing.

Am I missing something?

Re: Customer Portal Confusion

Posted: Tue Dec 18, 2012 4:51 pm
by Bubbaloo
It takes me to the page where I can download Maxwell (step 2), and then the plugin of my choice (step 3).

Re: Customer Portal Confusion

Posted: Tue Dec 18, 2012 4:53 pm
by BeeCee
I have both Sketchup standalone licenses and a Suite license. Perhaps that's the source of the confusion?

Re: Customer Portal Confusion

Posted: Tue Dec 18, 2012 9:43 pm
by Mihai
After you click the Download area link, you don't see a Maxwell logo under the Sketchup links? You should click on that logo to get to the Render Suite download area.

Re: Customer Portal Confusion

Posted: Wed Dec 19, 2012 4:14 pm
by BeeCee
I just did that and it worked. At first I thought it was just a logo footer, though, and my mouse cursor did not indicate it was a link (stayed an arrow, not a hand) so the thought never occurred to me to click on it.