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No 64bit Maxwell utilities will start on one node

Posted: Thu May 05, 2011 8:18 am
by simmsimaging
Just bought the 2.5 upgrade and on 5 out 6 machines it seems to be moving along fine. I have two boxes running xp64 and on one machine none of the Maxwell programs will start (mxedit, studio, render - none of them). There is a cmd prompt that flashes briefly and then nothing. I still had 1.7 installed in 32bit and that will start, but nothing else.

Any ideas what could be wrong?

/b

Re: No 64bit Maxwell utilities will start on one node

Posted: Thu May 05, 2011 6:54 pm
by Aji Enrico
Hi
open command prompt (cmd)
enter
Code: Select all
"%maxwell2_root%\maxwell"
with the quotes.
See what message maxwell is displaying.

Re: No 64bit Maxwell utilities will start on one node

Posted: Thu May 05, 2011 7:14 pm
by simmsimaging
Aji Enrico wrote:Hi
open command prompt (cmd)
enter
Code: Select all
"%maxwell2_root%\maxwell"
with the quotes.
See what message maxwell is displaying.

It's saying this is an recognizable command?

b

Re: No 64bit Maxwell utilities will start on one node

Posted: Thu May 05, 2011 7:17 pm
by simmsimaging
Odd: I threw a shortcut for the render node exe file in my startup folder last night. When I restarted the box today the node was running. However, no other maxwell components would start (just like last night). I quit the node and tried to restart it and now it won't start again!

WTF?

/b

Re: No 64bit Maxwell utilities will start on one node

Posted: Thu May 05, 2011 7:57 pm
by Aji Enrico
Type in CMD:
Code: Select all
echo %maxwell2_root%
If it doesn't print something like:
Code: Select all
C:\Program Files\Next Limit\Maxwell 2
But instead it prints:
Code: Select all
%maxwell2_root%
Then you need to run this command in CMD:
Code: Select all
setx MAXWELL2_ROOT C:\Program Files\Next Limit\Maxwell 2 -m
Or wherever you Maxwell is located, my installation folder is "C:\Program Files\Next Limit\Maxwell 2"
This will insert maxwell path to machine environment
I hope this is your problem :)

Re: No 64bit Maxwell utilities will start on one node

Posted: Thu May 05, 2011 8:04 pm
by simmsimaging
Thanks for all your help today :)

I tried it and the first command did print the message correctly - but it still isn't working.
******
C:\Documents and Settings\Administrator> echo %maxwell2_root%
C:\Program Files\Next Limit\Maxwell 2

C:\Documents and Settings\Administrator>
******

I then tried the last command you gave but it gave me this error:
*******
ERROR: Invalid syntax. Default option is not allowed more than '2' time(s).
Type "SETX /?" for usage.

*******

Still no joy :(

Re: No 64bit Maxwell utilities will start on one node

Posted: Fri May 06, 2011 1:51 am
by simmsimaging
Any help from from NL on this?

The render node will consistently launch when in the windows startup folder and I reboot the computer, but nothing else will run and even the node will not restart.

I have disabled firewall and gone as far as uninstalling the anti-virus that was on that node (but hadn't been running). No idea what else could be going on.

/b

Re: No 64bit Maxwell utilities will start on one node

Posted: Fri May 06, 2011 2:25 am
by Bubbaloo
Did you open a support ticket with them?

Re: No 64bit Maxwell utilities will start on one node

Posted: Fri May 06, 2011 2:34 am
by simmsimaging
Bubbaloo wrote:Did you open a support ticket with them?
First I've heard of support tickets with NL actually :oops: (at least that I can recall...)

I thought the forum was the proper protocol. I'll look into it. Thanks Brian!
b

Re: No 64bit Maxwell utilities will start on one node

Posted: Fri May 06, 2011 5:07 am
by Bubbaloo
No problem. Through the customer portal is the way to get issues resolved fastest directly from NL.

Re: No 64bit Maxwell utilities will start on one node

Posted: Fri May 06, 2011 9:56 am
by simmsimaging
Bubbaloo wrote:No problem. Through the customer portal is the way to get issues resolved fastest directly from NL.

Thanks, done and done.

Re: No 64bit Maxwell utilities will start on one node

Posted: Tue May 10, 2011 1:21 am
by simmsimaging
Not sure about fastest way... still no word from support. What's normal turnaround time for a support request?


b

Re: No 64bit Maxwell utilities will start on one node

Posted: Tue May 10, 2011 2:00 am
by Bubbaloo
That's no good. I hope they get back to you soon! I'm not sure of the volume of emails they get.

Re: No 64bit Maxwell utilities will start on one node

Posted: Tue May 10, 2011 11:27 am
by Mihnea Balta
Open a command prompt and type:
Code: Select all
"C:\Program Files\Next Limit\Maxwell 2\maxwell.exe"
(with the quotes). What happens after you hit enter?

Re: No 64bit Maxwell utilities will start on one node

Posted: Tue May 10, 2011 5:44 pm
by simmsimaging
Thanks Mihnea

It just kills the cmd prompt window and goes back to the desktop.