[itsallgoode9]

I posted a thread here a few weeks ago regarding an issue with Maxwell have a viewport response of...probably 4 FPS, when i have any scene, be it empty or not, when two viewports are open.

My computer is up to date and virus free (Intell Q6600, Asus P5Q Mobo, 4 Gigs matched Asus Approved OCZ ram, ATI 4850x2 2 gigs of video memory gfx card, clean install of Vista x64, latestet drivers for everything) Other people on this board have said they had my same problem. My first response back from Next Limit took a few days. I did thier suggestions and my problem was not fixed....I replied and it took a few weeks to get a meger reponse that said to "Reset Maxwell's Prefs", which I did, but obviously nothin was fixed.

Had Next Limit's lack of support happened during a contracted job I would have run the risk of being sued if I had not been able to finish the project because of Next Limit's faulty program and lackluster tech support reponse time. This is something I can not risk.

What next can I do to make sure that I get that the correct working program, or the correct timeframe of a tech response from Next Limit? I did not pay $999.00, under the understanding that the program would work as advertised and find out that it does not. And when it does not to not have the correct tech support.

If I am working on a multi thousand dollar product, I can not risk the personal legal reprecussions because of the falsely advertised product which I purchased under the understanding that it would work.

Any suggestions?

[gotoxy av-media]

hi itsallgoode9,

sorry i have no solution for your problem, but i know what you mean(lack of support by NL).

i am also waiting for some response:

http://www.maxwellrender.com/forum/view ... hp?t=30933

in your case it is even more difficult to analyse the problem, because your system is involved!
this is a great forum here and maybe some active users can help you to fix your problem!
the worst case is, that we have to wait and buy MaxwellRender2.0...

munch

[Mihai]

I really don't want to add to your frustration but I just want to mention some issues are out of the control of the NL programmers, especially when dealing with graphics card issues. It seems more people have issues with ATI cards than NVIDIA. I have an NVIDIA card and experience a slight slowdown with a second viewport open in a second monitor but I would say it's a 'normal' slowdown. Certainly not 4fps. The vertex buffer optimisation works if you're in shaded mode or textured/textured decal mode.

[deflix]

My suggestion would be to trade the ati gear up for nvidia gear. ATi are just more problematic to be honest - always have been!

[itsallgoode9]

thanks for the feedback guys. My big issue is that it should not matter if it's an ATI or Nvidia card...if there are problems with running Maxwell on an ATI card, it should be stated on the purchase page. Not an issue where you spend a thousand bucks on their product, then it's "surprise, we don't work like we advertised we would"

After purchasing my ATI card, i have noticed alot of people on the boards mentioning issues with ATI cards and Maxwell...i'm sorry, but that is a Next Limit issue and not an ATI issue. I'm just very frustrated with the fack the Next Limit has not lived up to their end and has basically falsely advertised thier product.

[choo-chee]

I have to tell you, on my OLD 32 bit PC with modest Nvidia card I had maxwell work much better than my NEW 64 bit PC with "nice" ATI card. Next big buy is back to Nvidia cards.

[brodie_geers]

I can ditto the disdain for ATI. If Maxwell uses OpenGL for the viewport preview that could be the issue. ATI has had ongoing problems in that area for a long time now. Occasionally you hear rumors that they've been solved but I've yet to see evidence of it.

-Brodie

[polynurb]

if you would forward that error to ati they will say:

radeon for professional 3d applications??... not our problem; get a FireGL

that's the market.. Ati has sometimes during the hd series crippled parts of the consumer OpenGl driver, so that the rhino display pipeline (which is actually on purpose NOT exclusively using pro capabilities of quadro/fgl cards) became broken for many users, and the rhino people had to come up with a patch for the HD series.

Now you are even using a dual gpu card (there is no dual gpu fireGL)
it is very daring to use it for mission critical work, imo.

I had good times with ati (X1 apg pro card was a dream) but later much trouble with bad drivers... houdini would not work properly at all for example.. every one there uses Nvidia.

me too now .. just ditched my old ati....

[Bubbaloo]

I had a FireGL card in my old computer and it was CRAP. I switched to Nvidia Quadro and these are the speediest FPS readings I have ever gotten.

I feel bad because you are having issues with your hardware, but it really is a hardware problem. Maybe NL should have some "minimum system requirements" on their home page, including recommending Nvidia cards.

Also, if you have multi-thousand dollar projects on the line, you should probably go with a professional grade graphics card, and not a gaming card (even if it is high-end). Just my opinion.

[Bubbaloo]

Oh, and one more thing...

If you are serious about your high dollar projects and utilizing Maxwell, I definately recommend getting Max or some 3d app with a strong Maxwell plugin. Maxwell Render is a render engine first and foremost. Studio is just there for those that for whatever reason don't have a proper 3d app with a plugin.

[Leonardo]

do you have two monitors?

disconnect one monitor and try working with a single monitor and see if that fixes the problem...


regards,
Leonardo

[itsallgoode9]

...

I feel bad because you are having issues with your hardware, but it really is a hardware problem. Maybe NL should have some "minimum system requirements" on their home page, including recommending Nvidia cards.

...

I 100% disaggre with you in the respect of this being a hardware issue.

If Next Limit did not specify up front that a worksatation grade graphics card is required (which theey don't", there should be no reason for me to expect the program to not function properly on my graphics card. Many people here have ATI issues, as it turns out so this must be a known issue that Next Limit does not disclose upfront.

To me, this is 100% a Next Limit issue for not disclosing this information up front.

At this point i'll take the steps I need to get everything working properly, but I am just really frustrated/disappointed in Next Limit and hope they change the way they inform the consumers about their products in the future.

[Bubbaloo]

That's ok, we can disagree. But imagine the time it would take for NL to test their product on every single hardware configuration possible. It's just not possible.
If there are certain OpenGL issues on ATI brand cards, then it is most certainly an ATI issue for not supporting the features available.

[polynurb]

Hi itsallgoode9,

i can follow your frustration.. it is never nice to wait long (eventually forever) to get a response from tech support...thats one issue and i can agree as you described it.

The HARDWARE issue is a bit of a different nature.

However I agree that there should be a List of readily available Cards successfully used in Studio; NL could even just make a poll on the forum and it would help everyone making their chioce.

But you must also see that the card you are using was released AFTER the last release of Studio; it is hard to test a driver and Hardware not available at time of release.

NO software company will/can make their products automatically compatible with all future driver releases.

For that purpose Fgl/quadro exists and the corresponding ISV (independant software vendor)Certified Drivers with their very very long lifecycles/ rare updates like these:

http://ati.amd.com/products/workstation ... ators.html

these drivers need extensive testing and tight cooperation between ISV and Hardware manufactor. (proffessional cards only!! that's where the extra 700$ go )

now my critique would be that we don't find NextLimit here (Rhino has never made it to that list either)... BUT that means you actually don't necessarily need a pro card for that software (which ist almost a must because of high prices).but just the right one.. one that fully supports openGL specifications, which the consumer Radeon do not seem to do (anymore)

99% of all Games (gaming is radeon target) are running DX not Ogl.. so don't expect too much here either from Ati nor Nvidia on the consumer cards.

[deflix]

From a speculation POV NL's approach can only be explained by three possible scenarios:

1. they've made anough cash and garnered enough awards to do a bit of laurel resting

2. They are understaffed and concentrating on realflow

3. They are working on a new release of MAXWELL that they believe will be so good it will silence all critics the moment its released.

Lets hope its 3.