Page 1 of 1
Sloppy Customer Support
Posted: Tue Feb 26, 2013 9:28 pm
by Michael Betke
Hey I'm a bit upset about the not existing activity to a license query I made via the gateway.
I opened a ticket at 21.Feb and get no response.
This is not the way to treat customers and shows a clear attitute of a company.
Re: Sloppy Customer Support
Posted: Wed Feb 27, 2013 11:32 am
by NicoR44
Something might have gone wrong in the system, did you also send an E-mail?
I´m sure this is not intentional.
Re: Sloppy Customer Support
Posted: Wed Feb 27, 2013 12:05 pm
by Jenny Fermor
Hi Michael
I'm very sorry to hear that you didnt receive a reply to your query, I'd be very happy to help- you can write to me directly at
maxwelldesk@nextlimit.com
All the best!
Jenny
Re: Sloppy Customer Support
Posted: Wed Feb 27, 2013 1:56 pm
by Michael Betke
Hi Jenny,
just sent another query to licensing via Customer Gateway right before I was reading here.
Will sent to mail. Thanks.
Re: Sloppy Customer Support
Posted: Wed Feb 27, 2013 2:49 pm
by Mihai
Which email adress did you use because I can't find any message from you, searching for the same email as in your forum profile.
Re: Sloppy Customer Support
Posted: Wed Feb 27, 2013 3:50 pm
by Michael Betke
I used the official Customer Gateway. Like I wrote above. Got a reply from the mail now that my query has been forwarded to the people.
Finally. So forums are faster as the offical form.
EDIT: I have maybe two mails.