- Thu Jun 04, 2020 10:16 pm
#399875
Hi,
I submitted a support request for this, but thought I would also mention it here. I have a strange problem that the cloud credits I purchased (40 hours in this case) have not been fully credited to my account. In addition to this, as per the title, every time I log in, my credit amount is reduced significantly.
Originally after purchasing 40 hours of credits my available time was stated to be 1 day 14 hours and 15 minutes. Clearly not correct. I logged out and then in again a couple of times and now it stands at 1 day, 12 hours and 49 minutes of available time!
It may be worth noting I am logging into the cloud renderer by using the Maxwell Network Manager 5.0.2.21 from a windows 10 machine with the recent 2004 update, which I accidentally installed.
Argh! Just whilst writing this, it has gone down another 10 minutes! I don't have any renders running .
I hope this is an easy fix and can be sorted quickly.
I submitted a support request for this, but thought I would also mention it here. I have a strange problem that the cloud credits I purchased (40 hours in this case) have not been fully credited to my account. In addition to this, as per the title, every time I log in, my credit amount is reduced significantly.
Originally after purchasing 40 hours of credits my available time was stated to be 1 day 14 hours and 15 minutes. Clearly not correct. I logged out and then in again a couple of times and now it stands at 1 day, 12 hours and 49 minutes of available time!
It may be worth noting I am logging into the cloud renderer by using the Maxwell Network Manager 5.0.2.21 from a windows 10 machine with the recent 2004 update, which I accidentally installed.
Argh! Just whilst writing this, it has gone down another 10 minutes! I don't have any renders running .
I hope this is an easy fix and can be sorted quickly.