Maxwell, Studio and the MXED closes right after clicking the icon on new Windows computers. [SOLVED]
By Forum Moderator - Fri Sep 03, 2021 1:34 pm
- Fri Sep 03, 2021 1:34 pm
#401035
Hello,
If you are experiencing this problem, it could be an issue we are detecting on new computers running on Windows.
The problem could be related to the common libeay32.dll library included with Maxwell when the system uses a newer version than the one provided by Maxwell.
Please follow these instructions to solve it:
We are sorry for the inconvenience and hope this helps.
Best wishes,
Fernando
If you are experiencing this problem, it could be an issue we are detecting on new computers running on Windows.
The problem could be related to the common libeay32.dll library included with Maxwell when the system uses a newer version than the one provided by Maxwell.
Please follow these instructions to solve it:
- Go to the Maxwell installation folder and locate libeay32.dll file.
- Rename it to libeay32.dll00 (we are disabling it by doing this).
- Try to open Maxwell Render now. If it opens fine, we have located the problem. Even though it opens, there will be some internet-related services like the Cloud render, the License Activator and the Online Material Gallery that won’t work at the moment.
- Let’s replace the one included with Maxwell with another one from your system. Most probably, you will find it in this folder in your system: C:\Program Files\Microsoft Office\root\Office16\ODBC Drivers\Redshift\lib\OpenSSL64.DllA
- Find the file in that folder and copy it into the Maxwell installation folder
- Maxwell should still open now but all the services mentioned before should be working fine.
We are sorry for the inconvenience and hope this helps.
Best wishes,
Fernando
Fernando Tella.
Customer Portal: https://portal.nextlimit.com
Documentation: https://nextlimitsupport.atlassian.net/ ... !spacehome
Other products from the company:
RealFlow: https://realflow.com/
Roombox: https://roombox.me/
Customer Portal: https://portal.nextlimit.com
Documentation: https://nextlimitsupport.atlassian.net/ ... !spacehome
Other products from the company:
RealFlow: https://realflow.com/
Roombox: https://roombox.me/