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How long does it take to get someone to answer a support ticket??

Posted: Tue May 26, 2020 4:28 pm
by mjcherry
Especially after upgrading products?

Ridiculous.

Re: How long does it take to get someone to answer a support ticket??

Posted: Tue May 26, 2020 4:36 pm
by luis.hijarrubia
On support they tell me that the case was created today, that is assigned and will be answer as soon as posible.

Re: How long does it take to get someone to answer a support ticket??

Posted: Wed May 27, 2020 2:40 pm
by mjcherry
I put the support ticket in on Monday. It is now Wednesday and I still haven't received a response and I'm still unable to render out of Maya.

Re: How long does it take to get someone to answer a support ticket??

Posted: Wed May 27, 2020 3:44 pm
by luis.hijarrubia
Well, they tell me it's a slow issue because it involves several departments (sales, financial, etc) for a license change or something like that, but that they are sending some temporal license so you can start working.

As you may see, I'm a little bit lost when we talk about licensing or buying options, as this is a more technical forum.