[Antonio Puntello]

Dear All,

I installed Maxwell Studio 4.0.1.1 with folating license on two computers and works properly.
But when I try to install the photoshop plugin 4.0.0.5 I receive the attached error message. I'm using an account with administrator privileges. If I ignore the error and complete the installation, the application goes in error and says me cannot find the MXI.8BI file
Someone can you help me?
Thanks in advance.

Michele.

[Brany]

This error can appear when the previous installed plug-in is being used. Is Photoshop opened?

[Antonio Puntello]

Hi Brany, it isn't open and I uninstalled the previous version of the plug-in before to install the new one.
thanks

[Brany]

Did you tried to remove C:\Program Files\Adobe\Adobe Photoshop CS6 (64 bit)\\Plug-ins\File Formats\MXI.8BI by hand? For some reason it seems that the MXI.8BI file is being used for someone. Did you try to reboot the computer and then install the plug-in?

[Antonio Puntello]

I've tryed now: in this way I didn't receive the installation error, but when I try to open a MXI file on photoshop I received the attached error message.
One addional information: the error occur when I try to open a file created with Maxwell V4, if i open a file created with the V3 works properly.
Thanks in advance if you can help me, bye.

[Brany]

In this case the main reason to get this error is that the maxwell version used to generate the MXI is newer than the version of the plug-in.

There is a 4.1.0.1 version of the plug-in available. Please try it.