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view port 4.1.0.4 not working

Posted: Fri Jun 30, 2017 12:46 am
by philip99
Hello
please help
I just installed Mx 4.1.0.4 today & when I start, view port is blank.
when I opened a file still blank, no fire view also
thanks,
Philip

Re: view port 4.1.0.4 not working

Posted: Fri Jun 30, 2017 6:35 am
by seghier
did you try to remove : maxwellprefs_v4 & studioprefs_v4 ( save them in other folder )
just a try

Re: view port 4.1.0.4 not working

Posted: Sat Jul 01, 2017 12:00 am
by philip99
Hello Seiger
I don't see this folders smaxwellprefs_v4 & studioprefs_v4

thanks
Philip

Re: view port 4.1.0.4 not working

Posted: Sat Jul 01, 2017 3:04 am
by seghier
you find these files in this folder : C:\Users\your_user_name\Documents\Maxwell

Re: view port 4.1.0.4 not working

Posted: Tue Jul 04, 2017 6:18 pm
by philip99
Hi Seiger

I tried still same.. viewpor blank !

I am stuck with this update, No Help from NL
Philip

Re: view port 4.1.0.4 not working

Posted: Tue Jul 04, 2017 6:28 pm
by luis.hijarrubia
Can you give more info? Operating system version, machine, graphic card driver? It's the first time we hear something like this.

Re: view port 4.1.0.4 not working

Posted: Tue Jul 04, 2017 6:30 pm
by seghier
Maybe something with graphic card or nvidia update
Can you take screenshots . this may help nl team to know the problem

Re: view port 4.1.0.4 not working

Posted: Tue Jul 04, 2017 7:20 pm
by philip99
I am using cpu

Re: view port 4.1.0.4 not working

Posted: Tue Jul 04, 2017 7:47 pm
by philip99
computer HP p7-1047c , Intel(R) core i5 2400s CPU 2.50GHZ

6.00 GB mem win 10 pro 64 bits

Intel(r) HD graphics

Re: view port 4.1.0.4 not working

Posted: Wed Jul 05, 2017 9:43 am
by luis.hijarrubia
We'll try to check with an intel integrated card on windows 10. Viewport is draw on graphic card, so let's check if we can reproduce it.

Also, what was the last version that was working fine for you?

Re: view port 4.1.0.4 not working

Posted: Wed Jul 05, 2017 6:14 pm
by philip99
last ver 3 was fine till july 1st
4.0 should work in CPU mode ! as it says on NL site, its i5 HP, vertex buffer off
now I am stuck on both HP computers, we Jewelers are not computers experts !
we followed what install says.

Re: view port 4.1.0.4 not working

Posted: Thu Jul 06, 2017 9:42 am
by luis.hijarrubia
Yes, it works on CPU mode, but the viewport uses openGL (as it did on version 3), and the whole app (buttons, titles etc) uses openGL too and it's gpu accelerated. But just the same as it was on version 3. The only difference between versions at GUI is that V4 uses QT5 instead of QT4 (update of GUI libraries). It's the first time we see that problem, and we cannot reproduce it here. Please contact through support to see if we can do some kind of remote desktop or something to see what is wrong there.

Re: view port 4.1.0.4 not working

Posted: Thu Jul 06, 2017 5:12 pm
by Forum Moderator
Hi,
I wonder if Intel drivers are installing OpenCL libraries...

Could you try installing this Intel OpenCL runtime?
http://registrationcenter-download.inte ... _setup.msi

Cheers!
Fernando

Re: view port 4.1.0.4 not working

Posted: Thu Jul 06, 2017 8:01 pm
by philip99
..to let you know, when I run render, cpu mode, it does render, but always blank viewport

----The only difference between versions at GUI is that V4 uses QT5 instead of QT4 (update of GUI libraries)-----

this seems is the problem , I dont know much QT5 VS QT4,


----- Could you try installing this Intel OpenCL runtime?
http://registrationcenter-download.inte ... _setup.msi -----

I tried, it says Intel HD graphics driver installed, cannot install OPEN CL
I don't know if I should uninstall HD driver to install OpenCL
:( :(