Maxwell Render | Official public forum

Hi all,

No matter how many times I tell myself this, don't ever upgrade just before a deadline... Here I am on Sunday, working on an IT issue rather than rendering for tomorrow's meeting... I am hitting my head against the wall.

I just upgraded to v4, and am travelling. When I start the Maxwell Render app I get the following message:

Scanning C:\ProgramData\Next Limit\Maxwell\licenses folder for licenses
Processing file C:/ProgramData/Next Limit/Maxwell/licenses/activate1.lic
Processing file C:/ProgramData/Next Limit/Maxwell/licenses/maxwell_license.lic
Processing file C:/ProgramData/Next Limit/Maxwell/licenses/maxwell_rhino_floating.lic
Processing file C:/ProgramData/Next Limit/Maxwell/licenses/maxwell_suite_floating.lic
ERROR: - Error getting license, returned code : License server does not support this product
ERROR: - Maxwell has no valid license.
ERROR: - NO LICENSE PRESENT

Clearly the license server finds the licences. If I look at the contents of the "maxwell_rhino_floating.lic" I can see that it contains the license for my new V4 licences, so I don't understand what is going on!! Why is it saying this license server does not support this product???

Can anyone help?

Thanks

Tom.

I should add that I purchased a Maxwell/Rhino license - however I get asked to enter a license whether I try running the render from Rhino, or from maxwell.exe. Neither works. I can enter the license successfully (it gets added to the license file OK) , but I still get asked to enter a new license every time I try to run a render from inside Rhino.

FIXED, but the process needs fixing!

When the license is not found, the software asks if you want to install a license. I did this. Does not work. This is what drove me crazy, as I was doing what I was asked. For some reason this installs the wrong kind of license (perhaps only for the GIU versions?).

The way I got it to work was by downloading the license file from the portal under (my products), and putting it in the license directory.

IMHO this process needs tweaking...

T.

my token is to install stuff as administrator only, sometimes programs cannot install correctly because of stupid windows permissions etc.