Maxwell Render | Official public forum

Hello,

Can someone tell me how to navigate in the Portal to upgrade a license? If I go to the webshop from the Portal, I can only buy a new license. I see no way to navigate from the portal to upgrade a license. Am I able to upgrade a v2 license so my v3 license can stay active?

I have sent sales an email but doubt I will hear back from them before the sale is over...

Thanks,

Gary

you should see "my upgrades" on the left menu below "my products"

if you click there it lists your upgrade options.

upgrading v2 should work.

No luck. I click on my upgrades and I see "Please, contact your reseller to upgrade your licenses"... but when I click on "My Products" I see all my licenses listed...

I'm having the same problem as Gary. Black Friday promo in full effect yet no way to upgrade my Maxwell v3 license.

Yes, same here.. upgrading option gone again.. will probably pop up after the sale..

Contacted support yesterday but with the weekend I highly doubt they will get back to me before the end of the promo.

I still see my upgrades, but there are only credit card payment options :/

so I also opened a support ticket.

Strange....Black Friday upgrade worked fine for me.

Just thought I'd check the price for me.Logged in no upgrades available to me either ..... only option is to go to the store and pay the same as a new user.(I dont think i'll do that)

nice to know my years of purchasing support have been appreciated

I just checked mine and the upgrade options and sale prices are in effect for me under the "My Upgrades" link.

ok this is now fixed

but now looking at this why is it 189.50 euros for for 10 nodes for a current user , where as for a new user its 95 euro's ?

This is still not working for me. When I try to upgrade through the portal I get the same message I originally noted in my first post above.

Gary

Same for me, no update available ...

Ditto, same problem. On the plus side, it does look like my support ticket is currently being worked on.

NextLimit is bound to lose some potential sales here. Guess running a business is not that important.