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Free Upgrade no longer available!
Posted: Sun Nov 20, 2016 4:05 am
by LadleSky10
I purchased version 3 during the promotion period and the portal showed that I had a free upgrade to version 4 available. I decided to hold off a bit (partly because of all the chaos and lack of documentation but also to take the time to decide which plugins I wanted to limit myself to given the new licensing). Now, the portal doesn't show any available upgrades anymore! Has anyone else here experienced this problem? Is it only a temporary glitch on the portal site?
Re: Free Upgrade no longer available!
Posted: Sun Nov 20, 2016 1:12 pm
by cosoli
+1..................
See my post "How long can get the SC reply?"
Re: Free Upgrade no longer available!
Posted: Sun Nov 20, 2016 8:53 pm
by Mihai
I'd suggest to contact sales through the customer portal.
Re: Free Upgrade no longer available!
Posted: Tue Nov 22, 2016 7:48 pm
by cosoli
I did...... 3 weeks ago
or I should wait for another week?
Re: Free Upgrade no longer available!
Posted: Wed Nov 23, 2016 1:26 am
by burnin
cosoli wrote:I did...... 3 weeks ago
or I should wait for another week?
ouch
write again, call or have your representative call them...
know if there are any dates stated on the contract/bill/invoice...
at least consult, seek legal advice (if in EU, you can check with the public office for consumer rights).
...and keep hoping for the best, but be ready for the worst
Re: Free Upgrade no longer available!
Posted: Fri Dec 02, 2016 5:49 am
by LadleSky10
Thank you for the suggestion Mihai. I contacted support through the portal and everything was resolved quickly. I now have the upgrade. Thanks again!
Re: Free Upgrade no longer available!
Posted: Fri Dec 02, 2016 8:17 pm
by cosoli
LadleSky10 wrote:Thank you for the suggestion Mihai. I contacted support through the portal and everything was resolved quickly. I now have the upgrade. Thanks again!
..............................
I have contacted them for a month but now I still cant get my upgrade?
Anyone in Next Limit? Could you tell me what happened
Your team released Maxwell V4 on 10/10 and Now it's 12/03, I still cant use it?