file-format module cannot parse the file

file-format module cannot parse the file#354703

By JMA101 - Wed Apr 11, 2012 5:53 pm

- Wed Apr 11, 2012 5:53 pm #354703

I just installed the plugin from the download section and cannot open any .mxi files. I get this message from Photoshop: "Could not complete your request because the file-format module cannot parse the file."

I am running Mac 10.7, Photoshop CS3, Maxwell Render 2.6.10, and PS Plugin for Mac v2.6 R1 (oct-26-2011).

thanks,
John

Re: file-format module cannot parse the file#354705

By Brany - Wed Apr 11, 2012 6:36 pm

- Wed Apr 11, 2012 6:36 pm #354705

Your plug-in is out of date. The last version available for OSX in the customer gateway is v2.6.10.1. Installing it must fix the problem

Next Limit Team

Re: file-format module cannot parse the file#354706

By JMA101 - Wed Apr 11, 2012 6:40 pm

- Wed Apr 11, 2012 6:40 pm #354706

Ok, thanks. I guess I am having a problem with my customer gateway, because I downloaded an outdated Sketchup plugin from there last week as well. I will check with NL support.