Maxwell Render | Official public forum

Hi guys, I am trying to help a client download the plug in -- they bought a Maxwell license and have a portal key but when we try to access the portal we get the message

Session Expired

Any ideas on what might be going wrong- we are using the password and login info that they received from NL.

Thanks

I can't really help with that, you'll need to contact NL.

Thanks JD- thought it might be an easy fix-they sent NL an email just waiting for a reply .